Terms & conditions.
The short, readable kind. These are the terms you agree to when you book a repair with Livelee Electrical Pty Ltd (ABN 99 651 533 489).
1. Pricing
Our fees cover the whole job, not just the time inside your home — getting to you, diagnosing and repairing the fault, and the paperwork and parts-sourcing that go with it. The $199 call-out includes the first 30 minutes on site; then $45 per 15 minutes. We’ll always tell you before the first 30 minutes is up.
Your call-out also covers the job’s paperwork — quote, report and warranty — and sourcing any parts, which sometimes happens after we’ve left. Most single-fault visits finish within the 30 minutes; if a part needs ordering, you’ll know the full figure before anything is fitted.
If a part needs ordering, the return visit to fit it is $120 for the first 20 minutes, then $45 per 15 minutes after that. You’ll be given the full figure — part and fitting included — before anything is ordered, and nothing is fitted without your go-ahead. All prices include GST. Payment is due on the day, by card or bank transfer.
2. Cancellations
Plans change — just tell us. Cancel or move your booking with at least 24 hours’ notice and there’s nothing to pay. Cancelling or rescheduling with less than 24 hours’ notice incurs a $99 fee to cover the reserved time.
If nobody is home at the confirmed window (a no-access visit), the full call-out of $199 applies — the time was reserved and travelled for.
3. Parts & warranty
We fit genuine Miele parts only. Every part we fit is covered by a 12-month warranty on the part and our workmanship in fitting it. If a part we fitted fails within that period, we make it right at no charge. This warranty sits alongside — and never limits — your rights under Australian Consumer Law.
4. The Miele service rebate
Miele runs a service rebate program: if you have paid a service fee and then buy a new Miele appliance, you may be able to claim that fee back from Miele. It is Miele’s program, not ours — Miele sets the eligibility and makes the decision, and we make no promise on their behalf. The mechanics: you pay our invoice on the day as normal, then claim directly from Miele at servicerebate.miele.com.au. The rebate is Miele’s program and Miele’s terms apply — we’ll happily point you at the right paperwork.
5. Honest verdicts
If your appliance isn’t worth repairing, we’ll tell you — before any repair starts. A verdict given inside the first 30 minutes is covered by the call-out fee — you’ll never pay extra to be told the truth.
6. Vacuum drop-offs
Vacuums are repaired at our Rose Bay workshop. There’s no call-out fee for drop-off repairs — the bench assessment is a standard $120, and you’ll get a call with the diagnosis and the exact repair figure before any work starts. Nothing happens until you say yes. Machines unclaimed more than 60 days after we’ve let you know they’re ready may be recycled — we’ll always contact you first.
7. Your details
The details you give us are used to book, do and invoice your repair — nothing else. They go to our own job system, never to a call centre and never to a mailing list. We don’t sell or share your information.
8. Who you’re dealing with
Livelee Electrical Pty Ltd · ABN 99 651 533 489 · NSW Electrical Licence 112381C. Based in Rose Bay, servicing Sydney’s Eastern Suburbs, CBD, Inner West, Lower North Shore and south to Botany (every suburb is on our areas page). Questions about any of this? Call 0434 000 303 or email info@liveleeelectrical.com.au.