You’ll know the cost before we knock.
Nobody else in this market publishes their prices. Here are ours — the same numbers you’ll see on the invoice.
$199
Call-out — the first 30 minutes on site, plus getting to you and the paperwork that follows. Then $45 per 15 minutes.
Comparable to Miele’s own service call-out — local, and faster. All prices include GST.
How the money works, plainly
- Most repairs finish inside the call-out. A single-fault visit — diagnosis and fix — usually lands at $199, done.
- We never run past 30 minutes silently. If a job needs longer, you’re told first, with the figure.
- Parts are quoted before they’re ordered. Genuine Miele part, fitted on a $120 return visit (first 20 minutes, then $45 per 15), with 12 months’ warranty — the full figure in writing before anything happens.
- An honest verdict is part of your call-out — never an extra charge. If the machine isn’t worth repairing, that’s the advice you’ll get — on the spot, before any repair starts.
What your call-out covers
Our fees cover the whole job, not just the time inside your home — getting to you, diagnosing and repairing the fault, and the paperwork and parts-sourcing that go with it. The $199 call-out includes the first 30 minutes on site; then $45 per 15 minutes.
Your call-out also covers the job’s paperwork — quote, report and warranty — and sourcing any parts, which sometimes happens after we’ve left. Most single-fault visits finish within the 30 minutes; if a part needs ordering, you’ll know the full figure before anything is fitted.