Livelee Electrical Pty Ltd – Terms & Conditions

Initial Visit: The initial call-out fee is $199.00. This includes travel and the first 30 minutes of on-site labour/diagnosis.
Additional Time (Initial Visit): Labour exceeding the first 30 minutes is billed at $40.00 per 15-minute increment.
Return Visits: If a technician must return (e.g., to fit ordered parts), a Return Service Fee of $88.00 applies. This fee includes the first 20 minutes of labour.
Additional Time (Return Visit): Labour exceeding the first 20 minutes on a return visit is billed at $40.00 per 15-minute increment, plus the cost of any parts supplied.
Warranty: If a fault is deemed a manufacturer defect under Miele warranty, no charge applies. If the fault is non-warranty (e.g., user error, external factors, or maintenance), full rates apply.
Authorisation: An adult (18+) must be present to authorise work and facilitate payment.
Cancellations: Same-day cancellations may incur a $65.00 fee.

Genuine Parts: We supply genuine Miele parts with a 1-year manufacturer’s warranty.
Labour Warranty: We provide a 30-day (1-month) labour warranty covering the recurrence of the exact fault repaired. This does not cover the same error code if caused by a different underlying issue.
Location: Warranty is valid only at the location of the original repair unless agreed otherwise in writing.

Best Endeavours: We perform repairs following Australian industry best practices. Some faults may be intermittent or beyond economical repair.
Investigative Work: Authorising work confirms the amount is payable for the repair attempt and investigative labour, regardless of the final outcome.
Further Faults: If additional issues are discovered during repair, a revised quote will be provided before proceeding.
Pest Damage: We are not liable for issues arising from cockroach or pest infestations. We cannot guarantee the prevention of future pest-related damage.

Due Date: Payment is strictly due upon completion of works on the day of attendance.
Invoicing: Invoices are sent electronically. It is the customer's responsibility to monitor 'junk' folders. Non-receipt does not exempt the customer from the obligation to pay on time.
Consent: By replying "YES" to our booking SMS or authorising a technician on-site, the customer accepts the disclosed call-out fees and hourly rates.

Late Payment: Invoices outstanding over 7 days are in "Default."
Recovery Costs: In a Default event, the Customer is liable for all costs and disbursements incurred by Livelee Electrical in pursuing the debt, including:
- Debt collection agency commissions and fees.
- Legal costs on a solicitor-and-own-client basis.
- An internal administrative fee of $25.00 per overdue reminder.
Credit Reporting: We reserve the right to report defaults to credit reporting agencies, which may impact the Customer’s credit rating.

Notification: Disputes regarding work quality or billing must be raised in writing within 48 hours of service.
Undisputed Amounts: In a partial dispute, the customer must pay the undisputed portion of the invoice immediately. Referral to a third-party mediator (e.g., NSW Fair Trading) does not stay the obligation to pay the undisputed amount.

Title to all goods and parts supplied remains with Livelee Electrical Pty Ltd until payment is received in full.

Miele Certified Service Specialist & Partner
Livelee Electrical